Frequently Asked Questions
Everything you need to know about the world's most comfortable clothing.
What is the Tommy John 'Best Pair Guarantee'?
We want you to be completely comfortable. If you don't love your first pair of underwear or undershirt, we'll send you a different size or style to try, or issue a full refund. No questions asked, and no need to send the first pair back.
How should I care for my Tommy John products?
To maintain the integrity of our premium fabrics, we recommend machine washing cold with like colors and tumble drying on low heat. Avoid using bleach or fabric softeners, as these can break down the fibers and reduce the lifespan of the garment.
What is your return policy for items other than the first pair?
We accept returns and exchanges on unworn, unwashed items in their original packaging within 30 days of purchase. Please note that for hygiene reasons, underwear that has been removed from the package and worn is only eligible for return under our Best Pair Guarantee.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated at checkout. Please note that international orders may be subject to local customs duties and taxes.
How do I determine my correct size?
We provide a comprehensive size guide on every product page. Our apparel is designed with a tailored fit; if you find yourself between sizes, we generally recommend sizing up for a more relaxed feel or sizing down for a closer fit.
What makes your fabrics different from standard cotton?
We use high-performance fabrics like Second Skin (micro-modal) and Cool Cotton, which are designed to be more breathable, moisture-wicking, and pill-resistant than traditional cotton. Our fabrics are engineered to move with you without bunching or riding up.