Returns & Exchanges

At Tommy John, we stand behind our products with our 'Best Pair Guarantee,' allowing you to return or exchange any items within 30 days of purchase if you aren't completely satisfied. We ensure a seamless process to get you into the comfort you deserve.

Return Process

• 1.
  Start Your Return

  Visit our online returns portal and enter your order number and shipping zip code to initiate the process.

• 2.
  Select Items

  Choose the specific items you wish to return or exchange and provide a brief reason for the request.

• 3.
  Print and Pack

  Download and print your prepaid shipping label, then securely package your items in the original mailer or a box of your choice.

• 4.
  Drop Off and Track

  Drop your package at any authorized carrier location and use your tracking number to monitor your refund or exchange status.